Check first. Then send.
Return arrangements depend on the terms supplied with your purchase.
Check your order terms
Review the return period, item-condition requirements and process provided by the seller when you ordered. This guide does not set a separate return period or promise a particular outcome.
Contact the seller
Use the contact shown in your order confirmation. Provide the order reference, item, size, colour and reason for the request. If the item arrived damaged or differs from the order, include clear photographs where possible.
Wait for the instructions
Confirm the correct return address, packaging instructions and any applicable delivery arrangements before sending the item. Keep the proof of postage and tracking details.
Keep your records
Keep the order confirmation and correspondence until your enquiry is resolved. For help preparing a request, visit Contact us.